SOCIO-TECHNICAL INTEGRATION: SERVICES DIVISION
The services division needed to re-invent its vision, strategy, execution, and metrics and re-structure its services to the broader global company. The division needed a way to rapidly and virtually achieve these objectives.
The existing work system coupled 4th generation technology with a 2nd generation social system. Division leaders were located in four countries and across the Eastern US. The challenge was to virtually complete this task using their own advanced video technology.
The objective was to redesign the social structure for best fit with the virtual technical system, and produce a higher quality output in a short time frame. Over a two week period, after four meetings, each lasting four hours, with participants distributed worldwide, their best fit objectives were met.
“Best board meeting we ever had by far . . . a totally new way to work that gives us exceptional productivity, great quality, low cost, in half the time.”